What Our FAQ Covers and Why It Matters
We put this page together because the same questions come up again and again — how to top up via Nagad, what happens when a Rocket transfer is pending, how to log back in on a new phone, and where to go when something doesn't look right. Each answer here reflects how the platform actually works, not a generic script. If you're
in Dhaka and your bKash deposit hasn't reflected yet, the answer below walks you through the exact steps to check. If you've switched devices and can't get your OTP, there's a path for that too. We keep this page updated when processes change, so what you read here matches what you'll find in your account today. Still stuck after reading? Our support
team is reachable via live chat and email — details are in the support section below.
- bKash
- Nagad
- Rocket